MF
MFLEX IT Services
Customer focused / engineering driven
GlobalProtect VPN Connection Guide
Updated May 1, 2026

Remote access user guide

Connect to MFLEX VPN with GlobalProtect

Use this guide to open GlobalProtect, enter the correct MFLEX portal address, sign in with your Microsoft 365 work account, and confirm the VPN shows Connected before accessing internal company resources.

I need to connect to VPN Open GlobalProtect, enter the portal address, sign in, and verify Connected status. I need the portal address Use the MFI or DSG GlobalProtect address provided by MFLEX IT. I cannot connect Check portal address, Office account sign-in, MFA prompts, and network access.

Start Here

GlobalProtect provides secure remote access to MFLEX resources.

Before connecting: Make sure you have internet access, the GlobalProtect app is installed, and your Microsoft 365 account and MFA method are available.
App

Open GlobalProtect

Launch GlobalProtect from the Start menu, system tray, or desktop shortcut. On first launch, select Get Started.

Portal

Use the correct address

Enter the portal address assigned by IT. MFI and DSG use different GlobalProtect portals.

Account

Sign in with Office account

Choose your work account if it appears, or sign in with your MFLEX Microsoft 365 email address and password.

Screenshot Overview

Use these examples to match what you see on your computer while connecting.

GlobalProtect welcome screen showing the Get Started button
Welcome screen: select Get Started.
GlobalProtect Not Connected screen with portal address field and Connect button
Portal screen: enter the assigned MFLEX portal address.
GlobalProtect Connected screen showing gateway MFIGP-GW
Connected screen: VPN is ready for internal resources.

Portal Addresses

Enter the correct portal address when GlobalProtect asks for the portal.

Group GlobalProtect portal address Use when
MFI mfigp.mflex.com Your account or location is assigned to the MFI GlobalProtect portal.
DSG msggp.mflex.com Your account or location is assigned to the DSG GlobalProtect portal.
Not sure which one to use? Contact the MFLEX IT Department before trying multiple portals. Repeated failed sign-ins can cause account lockout.

Connect to GlobalProtect

Follow these steps from your computer when you need VPN access.

  1. Open GlobalProtect.

    Launch the GlobalProtect app. If the welcome screen appears, select Get Started.

    GlobalProtect welcome screen showing the Get Started button
    Select Get Started when the GlobalProtect welcome screen opens.
  2. Enter the portal address.

    Type the MFI or DSG portal address from the table above, then select Connect.

    GlobalProtect Not Connected screen with portal field and Connect button
    Enter mfigp.mflex.com or msggp.mflex.com, then select Connect.
  3. Choose your Microsoft work account.

    If your Office account appears, select it. If it does not appear, choose Use another account and enter your MFLEX email address.

    Microsoft sign-in window asking the user to pick a work account while GlobalProtect is connecting
    Choose your MFLEX Microsoft 365 work account, or select Use another account.
  4. Complete sign-in and MFA.

    Enter your password and approve the MFA prompt in Microsoft Authenticator if requested.

  5. Wait for connection to complete.

    GlobalProtect may show Connecting while the embedded browser completes authentication and the tunnel is established.

Verify Connection

Confirm GlobalProtect is connected before opening internal resources.

Connected status

The GlobalProtect window should show Connected. The sample guide shows gateway MFIGP-GW and Best Available Gateway after a successful connection.

GlobalProtect Connected status screen showing MFIGP-GW as the best available gateway
Connected status confirms VPN is ready.

Application test

Open the internal resource, file share, remote application, or business system that requires VPN. If it does not load, review troubleshooting before retrying sign-in repeatedly.

Disconnect When Finished

Disconnect VPN when you no longer need access to internal MFLEX resources.

  1. Open GlobalProtect.

    Select the GlobalProtect icon from the system tray or menu bar.

  2. Select Disconnect.

    Use Disconnect when you are finished with VPN access. This helps avoid unnecessary routing through VPN.

  3. Reconnect when needed.

    Open GlobalProtect again and select Connect when you need remote access later.

Troubleshooting

Try these checks if GlobalProtect does not connect successfully.

GlobalProtect says Not Connected.

Enter the correct portal address and select Connect. Confirm your computer has internet access before trying again.

The portal address is rejected.

Check spelling carefully. Use mfigp.mflex.com for MFI or msggp.mflex.com for DSG. Do not add spaces or extra characters.

The Microsoft sign-in window does not show my account.

Select Use another account and sign in with your MFLEX Microsoft 365 email address. Complete MFA if prompted.

GlobalProtect is stuck on Connecting.

Wait a minute for the embedded browser to finish. If it remains stuck, close GlobalProtect, reopen it, and try again. If the issue continues, restart the computer and contact IT.

I am connected but cannot reach internal resources.

Confirm the GlobalProtect window shows Connected, then verify you are using the correct resource address. If only one internal application fails, include that application name when contacting IT.

Security Reminders

VPN access should be used only on approved company devices and trusted networks.

Before connecting

  • Use a company-managed device when accessing MFLEX internal systems.
  • Make sure Microsoft Authenticator or your backup MFA method is available.
  • Avoid repeated failed password attempts to prevent account lockout.
  • Do not share VPN portal details, passwords, or MFA approvals with anyone.

When to contact IT

  • You are not sure which GlobalProtect portal to use.
  • Your account is locked or MFA cannot be approved.
  • GlobalProtect does not install, open, or complete sign-in.
  • You are connected but required business resources are unavailable.