MF
MFLEX IT Services
Customer focused / engineering driven
Device Setup and Intune Enrollment
iPhone, iPad, and Android

Company device setup guide

Set up your device and register it with MFLEX Intune

Use this guide when receiving a new MFLEX company-owned device. Choose the path that matches your device type.

iPhone or iPad Use Apple Automated Device Enrollment, activate cellular, rename the device, and finish Company Portal registration if prompted. Corporate Android Use the QR-code enrollment flow for company-owned Android devices. Verify setup Confirm apps, email, MFA, cellular service, and compliance before normal use.

Before You Start

Use the correct setup path for your company-owned device type.

Device delivery: FedEx or UPS may require a signature when delivering your MFLEX device. If delivery fails or the package appears damaged, contact the IT team before continuing setup.

Company iPhone or iPad

Use Apple Automated Device Enrollment during Setup Assistant, complete Remote Management, then open Company Portal if prompted.

Company Android

Use QR-code enrollment only when IT instructs you to do so. Start from a new or factory-reset device.

iPhone or iPad Setup

Use this flow for a new MFLEX iPhone or iPad assigned through Apple Automated Device Enrollment.

  1. Power on and connect to a network.

    Turn on the device and begin Setup Assistant. Connect to Wi-Fi when prompted. If you are replacing an existing iPhone or iPad, use Quick Start only if IT has approved data transfer; otherwise choose Set Up Manually.

  2. Activate eSIM if prompted.

    Newer iPhone models may not have a physical SIM card. If prompted to move your phone number, choose Transfer from another iPhone and follow the on-screen steps.

  3. Confirm cellular service.

    Wait for activation to complete, make a test inbound and outbound call, then turn Wi-Fi off and confirm web browsing works on cellular data. If activation fails, contact IT before continuing.

  4. Complete Apple Automated Device Enrollment.

    When the Remote Management screen appears and identifies MFLEX, tap Next or Enroll. Sign in with your MFLEX company email address when prompted. The management profile is installed automatically through ADE.

  5. Open Company Portal if prompted.

    Company Portal may install automatically after setup. Open it, sign in with your company email address, and follow any prompts to finish device registration. Do not manually download Company Portal from the App Store unless IT instructs you to do so.

  6. Rename the device.

    Open Settings, go to General, tap About, select Name, and rename the device as instructed by IT.

  7. Allow required location access.

    After enrollment, open Settings, go to Privacy & Security, Location Services, Company Portal, and set access to Always if IT requires it for compliance checks.

  8. Install required MFLEX apps.

    Accept prompts to Manage and Install required MFLEX apps. Allow installations to finish before opening Outlook, Teams, or other work apps.

  9. Verify work email in Outlook.

    Open Microsoft Outlook, sign in, and confirm company email access. Company email is not supported in the native iOS Mail app.

Corporate-Owned Android QR-Code Enrollment

Use this path only for a company-owned Android device when IT provides a QR code or tells you to use QR-code enrollment.

Start from a new or factory-reset device. Do not sign in with a personal Google account first. Do not restart the device until enrollment is complete.
Android corporate-owned Intune enrollment QR code

Android enrollment QR code

Use this QR code only for corporate-owned Android enrollment when IT instructs you to use the attached QR-code flow. If the code is expired or does not scan, contact IT for a current enrollment QR code.

  1. Factory reset if needed.

    If the device was already used, perform a factory reset before enrollment. After the reset, power on the device and begin setup.

  2. Enter the Android setup code.

    On the Google sign-in page, type afw#setup instead of a Google account, then tap Next.

  3. Accept Android setup prompts.

    Tap Accept & continue, tap Next, and accept the Google service terms when prompted.

  4. Continue enrollment.

    On the Enroll this device screen, tap Next.

  5. Allow camera access.

    Tap Allow so the device can use the camera to scan the enrollment QR code provided by IT.

  6. Scan the QR code.

    Scan the Intune enrollment QR code from the MFLEX instruction or from IT. Keep the device connected to Wi-Fi during enrollment.

  7. Sign in with your Office 365 account.

    Use your MFLEX Microsoft 365 account to start enrollment. Complete MFA if prompted and follow all remaining setup prompts.

  8. Wait for apps and policies.

    Allow the device to finish installing management components and required MFLEX apps before using it for work.

Verify Setup

Complete these checks before normal use.

Device checks

  • The device name matches the format requested by IT.
  • Company Portal or Microsoft Intune shows the device as compliant.
  • Required MFLEX apps are installed.
  • Cellular service works if the device has a company mobile plan.

Account checks

  • Microsoft Outlook opens and shows company email.
  • Microsoft Teams signs in successfully.
  • Microsoft Authenticator can approve MFA prompts.
  • Any required business apps, such as VPN or Concur, have been tested.
Email notice: Company email must be accessed through Microsoft Outlook. The native iOS Mail app and unmanaged personal mail apps are not supported for MFLEX work email.

Troubleshooting

Stop and contact IT if setup does not match these instructions.

Contact IT before continuing if:

  • FedEx or UPS delivery fails or the device arrives damaged.
  • iPhone eSIM transfer or cellular activation fails.
  • ADE does not show Remote Management for MFLEX.
  • Company Portal cannot complete device registration.
  • The device does not become compliant after enrollment.

For Android QR enrollment:

  • The afw#setup code does not start enrollment.
  • The QR code is missing, expired, or does not scan.
  • The device asks for an unknown Google, Samsung, PIN, or password.
  • Enrollment stops before required MFLEX apps install.

If Outlook or Authenticator has errors:

  • Confirm enrollment is complete and the device is compliant.
  • Delete the problem app from the device.
  • Reinstall the app from Company Portal or the managed app catalog.
  • Open the app again, sign in, and test MFA or email access.