OLD Password Management & Security Guide

Company user guide

Stay secure and ensure uninterrupted access to your MFLEX account.

💡 Quick Tip: Proactive Security: Passwords expire every 90 days. Change yours early to avoid service interruptions.

Forgot password or locked out?

Use the Microsoft Entra self-service password reset (SSPR) web portal to unlock your account or reset your password.

Reset Password / Unlock Account

How to Reset or Unlock your Account:

  • Enter your work email address.

  • Choose “I forgot my password” to reset, or “I know my password, but can’t sign in” to unlock.

  • Follow the on-screen prompts to verify your identity.

Change Password

Password Policy:

  • Minimum Length: 8 characters.

  • No personal info: Cannot contain your name or email prefix.

  • History: Cannot reuse any of your last 10 passwords.

  • Account Lockout: Account locks automatically after 5 failed attempts.

  • Complexity: Must include characters from three of the following categories:

    • Uppercase letters (A-Z)

    • Lowercase letters (a-z)

    • Numbers (0-9)

    • Special characters (e.g., !@https://www.google.com/search?q=%23$%^&*)

💡 Security Best Practices

  • Use a long passphrase: Instead of “P@ssw0rd”, use “Coffee!Brewing#Morning4U” or TreeH0use!Summer#42 (easier to remember, harder to crack)
  • Avoid common patterns: common substitutions and dictionary words that attackers can guess. For example; don’t use “Password123!” or “Summer2024!”
  • Use a password manager: We recommend Bitwarden, 1Password, or Norton to store credentials securely.
  • Never share your password: via email or unsecured channels.
  • Enable Multi-Factor Authentication (MFA): Always set up at least two authentication methods (Authenticator App and SMS/Voice).
  • Review your Sign-in Activity frequently: Monitor your account for suspicious activity and review recent sign-ins frequently.
  • Change compromised passwords immediately: If you suspect your password was exposed, change it right away.
  • Separate Work & Life: Never reuse your MFLEX password on personal websites.

How do I change my password?

Standard Method (Web Portal)

Recommended for all users (Windows/Mac/Remote).

  1. Go to the Microsoft Entra self-service password reset (SSPR).

  2. Sign in with your current credentials.

  3. Select Password from the dashboard or side menu.

  4. Enter your old password, then enter and confirm your new password.

  5. Click Submit.

Windows PC (In-Office or via VPN)

  1. Press Ctrl + Alt + Del.

  2. Select Change a password.

  3. Follow the prompts and click Submit. Note: Changes may take a few minutes to sync across all systems.

Remote Syncing (Windows)

If you change your password via the web portal while remote, your laptop needs to “learn” the new credentials:

  1. Log in to your computer using your old password.

  2. Connect to the VPN.

  3. Press Win + L to lock your screen.

  4. Unlock using your new password to sync the local machine.

Mac OS Local Password

Note: This only changes your local login. Use Standard Method (Web Portal) for your network/email password.

  1. On your Mac, choose Apple menu  > System Settings, then click Users & Groupsin the sidebar. (You may need to scroll down.) If you’ve forgotten your login password and can’t log in to your Mac, see the Apple Support article If you forgot your Mac login password.
  2. Clickthe Info buttonnext to your user name.
  3. Click Change.
  4. Enter your current password in the Old Password field.
  5. Enter your new password in the New Password field, then enter it again in the Verify field.
  6. Enter a hint to help you remember the password. (The hint appears if you enter the wrong password three consecutive times, or if you click the question mark in the password field in the login window.)
  7. Click Change Password.

Frequently Asked Questions (FAQ)

Q: My Outlook/Teams keeps asking for a password after the change.

A: Restart the application. When prompted, enter your new password and check “Remember my credentials.”

Q: Why is my new password being rejected?

A: Ensure it meets the complexity requirements and isn’t one of your last 10 passwords. Try clearing your browser cache if the error persists.

Q: Do I need to update my mobile phone?

A: Yes. Your mobile mail and Teams apps will stop syncing until you enter the new password on your device.

Q: My account is locked. What now?

A: Use the SSPR Portal to unlock it, or wait 30 minutes for an automatic unlock. To prevent future locks, disconnect VPN and update saved passwords in your browser immediately after a change.

🆘 Still Need Help?

If you are unable to resolve the issue, please contact the MFLEX IT Helpdesk (USA):